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손수경 ( Son Su-Kyung ) - 고신대학교 간호학과
김익지 ( Kim Ick-Jee ) - 영산대학교 간호학과
김미선 ( Kim Mee-Sun ) - 고신대학교 간호학과
신경희 ( Shin Kyeong-Hee ) - 고신대학교 간호학과
이민숙 ( Lee Min-Sook ) - 고신대학교 간호학과
이은미 ( Lee Eun-Mee ) - 고신대학교 간호학과
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Abstract
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Purpose: This phenomenological study aimed to identify breast cancer patients’ experience of unkindness of healthcare providers.
Methods: Ten participants who were diagnosed with breast cancer were recruited to participate in the study and asked to share their experience related to healthcare providers. Data were analyzed using the phenomenological method of Colaizzi. In-depth interviews were conducted from November, 2014 to March, 2015.
Results: Seven consistent categories and fourteen theme clusters emerged from collected data. The seven themes were ‘being treated thoughtlessly’, ‘not giving special services for breast cancer patients’, ‘cold and authoritative manner’, ‘incomplete explanation‘, ‘not accepting an appeal’, ‘being sorry for having short consultation hours’, and ‘unskilled and careless treatment’.
Conclusions: It is needed to develop health care services in the view of beneficiaries. This may reduce the patients’ experience of unkindness of the healthcare providers and improve the satisfaction of health care service.
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KeyWords
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유방암, 환자, 의료인, 불친절
Breast neoplasm, Patient, Health care provider, Unkindness
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원문 및 링크아웃 정보
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등재저널 정보
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